Effective Date: May 20, 2025

Welcome to PrimePull. We are committed to delivering your trading cards and collectibles promptly and securely. Please review our shipping policy to understand our processes and your responsibilities.

Order Processing

• Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Shipping Notification: You will receive a notification with tracking information once your order has shipped.

Shipping Methods and Rates

• Shipping Options: We offer various shipping methods, including standard and expedited services.
• Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Delivery Timeframes

• Domestic Shipping (Saudi Arabia): Estimated delivery within 2-5 business days.

Preorders and Backorders

• Preorders: Items marked as preorders will be shipped 4-7 days after the official release date.
• Backorders: Items on backorder typically become available within 30-90 days. We will notify you once the item is in stock and ready to ship.

Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes. Please provide a valid street address.
• Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive an email with tracking details.
• Tracking Updates: Please allow up to 24 hours for the tracking information to update.

Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.
• Lost Packages: If your package is lost in transit, please contact us so we can initiate an investigation with the carrier.